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Naberezhnye Chelny

“01” August 2015

This Privacy Policy for Personal Data (hereinafter referred to as the Privacy Policy) applies to all information that the official website of the MAKSIM Hotel located on the domain names hotel-maxim-chelny.ru and the hotel maxim- chelny.rf can receive about the User during the use of the site of the hotel “MAXIM”, as well as in subsequent relations with the hotel “MAXIM”, such as: room reservation, hotel accommodation, payment of hotel services and execution of relevant documents about it.

1. DEFINITION OF TERMS

1.1 The following terms are used in this Privacy Policy:
1.1.1. “Site Administration of the MAKSIM Hotel (hereinafter referred to as the Site Administration)” – authorized employees of the site management, acting on behalf of the MAKSIM Hotel, who organize and (or) carry out the processing of personal data, as well as determine the purposes of processing personal data, the composition of personal data to be processed, actions (operations) performed with personal data.
1.1.2. “Personal data” is any information relating to a directly or indirectly determined or determined individual (subject of personal data).
1.1.3. “Personal data processing” – any action (operation) or set of actions (operations) performed with the use of automation tools or without the use of such tools with personal data, including collection, recording, systematization, accumulation, storage, refinement (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

1.1.4. “Confidentiality of personal data” is a requirement that the operator or other persons who have access to personal data comply with the requirement not to allow their distribution without the consent of the subject of personal data or the availability of other legal grounds.

1.1.5. “User of the site of the hotel” MAKSIM “(hereinafter referred to as the User)” – a person who has access to the site of the hotel “MAXIM” via the Internet and using the site of the hotel “MAXIM” for the purpose of booking a room and ordering additional services in the hotel “MAXIM”.

1.1.6. “Cookies” is a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP request when trying to open the page of the corresponding site.

1.1.7. “IP address” is a unique network address of a node in an IP-based computer network.

2. GENERAL PROVISIONS

2.1. The User’s use of the site of the hotel MAKSIM means acceptance of this Privacy Policy and the terms of processing the User’s personal data.

2.2. In case of disagreement with the terms of the Privacy Policy, the User must stop using the site of the hotel “MAXIM”.

2.3. This Privacy Policy applies only to the site of the hotel “MAXIM”. The site administration is not responsible for third-party sites to which the User can follow the links available on the MAKSIM hotel website, as well as third-party websites that carry out intermediary activities for booking rooms, including the MAXIM hotel .

2.4. The site administration does not verify the accuracy of personal data provided by the user of the site of the online store.

3. SUBJECT OF PRIVACY POLICY

3.1. This Privacy Policy establishes the obligations of the Administration of the MAKSIM Hotel website for non-disclosure and ensuring the privacy protection of personal data that the User provides upon request of the Website Administration when booking on the website or when placing an order for additional services.

3.2. The personal data allowed for processing under this Privacy Policy are provided by the User by completing the registration form on the website of the MAKSIM hotel in the Booking section and include the following information:

3.2.1. surname, name, patronymic of the User;

3.2.2. User’s contact phone number;

3.2.3. e-mail address (e-mail);

3.2.4. place of residence of the User.

3.3. The site of the hotel “MAXIM” also protects the Data that is automatically transmitted in the process of viewing ad units and when visiting pages that have a statistical system script (“pixel”) installed:

• IP address;
• information from cookies;
• information about the browser (or other program that accesses ad display);
  access time;
• address of the page where the ad unit is located;
• referrer (previous page address).

3.3.1. Turning off cookies may make it impossible to access parts of the MAKSIM hotel site that require authorization.

3.3.2. The site of the hotel “MAXIM” collects statistics on the IP-addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments.

3.4. Any other personal information not specified above (history of bookings, browsers and operating systems used, etc.) is subject to reliable storage and non-proliferation, except as provided for in clauses 5.2. and 5.3. of this Privacy Policy.

4. PURPOSES OF PERSONAL INFORMATION COLLECTION OF A USER

4.1. The User’s personal data may be used by the Administration of the MAKSIM hotel website in order to:

4.1.1. Identification of the User registered on the site of the hotel “MAXIM” for making and paying for the reservation or ordering additional services.

4.1.2. Providing the User with access to personalized resources of the site of the hotel “MAXIM”.

4.1.3. Establishing feedback with the User, including sending notifications, inquiries regarding the use of the site of the hotel “MAXIM”, provision of services, processing requests and requests from the User.

4.1.4. Determine the location of the user to ensure security, prevent fraud.

4.1.5. Confirmation of the accuracy and completeness of personal data provided by the User.

4.1.6. Create an account to make orders, if the User has agreed to create an account.

4.1.7. Notifications of the site of the hotel “MAXIM” about the status of the order.

4.1.8. Processing and receiving payments, confirming tax or tax benefits, challenging the payment, determining the right to receive a credit line by the User.

4.1.9. Providing the User with effective customer and technical support in case of problems related to the use of the site of the hotel “MAXIM”.

4.1.10. Providing the User with his consent of product updates, special offers, pricing information, newsletters and other information on behalf of the hotel “MAXIM” or on behalf of the partners of the hotel “MAXIM”.

4.1.11. Implementation of promotional activities with the consent of the User.

4.1.12. Providing the User with access to the websites or services of the MAKSIM hotel partners in order to receive products, updates and services.

5. METHODS AND TERMS OF PERSONAL PROCESSING

5.1. The processing of User’s personal data is carried out without any time limit, in any legal way, including in personal data information systems using automation tools or without using such tools.

5.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular, courier services, postal service organizations, telecommunication operators, solely for the purpose of fulfilling the User’s order issued on the MAKSIM hotel website.

5.3. User’s personal data may be transferred to the authorized state authorities of the Russian Federation only on the grounds and in the manner established by the legislation of the Russian Federation.

5.4. In case of loss or disclosure of personal data, the Site Administration informs the User about the loss or disclosure of personal data.

5.5. The site administration takes the necessary organizational and technical measures to protect the User’s personal information from unlawful or accidental access, destruction, alteration, blocking, copying, dissemination, as well as from other illegal actions of third parties.

5.6. The site administration together with the User takes all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the personal data of the User.

6. OBLIGATIONS OF THE PARTIES

6.1. User must:

6.1.1. Provide information about personal data necessary for using the site of the hotel “MAXIM”.

6.1.2. Update, supplement the provided information about personal data in case of change of this information.

6.2. The site administration is obliged to:

6.2.1. Use the information obtained solely for the purposes specified in clause 4 of this Privacy Policy.

6.2.2. To ensure the storage of confidential information in secret, not to disclose without the prior written permission of the User, and not to sell, exchange, publish, or disclose in any other possible way the transferred personal data of the User, except for p. 5.2. and 5.3. of this Privacy Policy.

6.2.3. Take precautions to protect the confidentiality of the User’s personal data in accordance with the procedure normally used to protect this type of information in an existing business environment.

6.2.4. Perform blocking of personal data relating to the relevant User from the moment of the request or request of the User or his legal representative or authorized body for the protection of the rights of subjects of personal data for the period of verification, in case of unreliable personal data or illegal actions.

7. RESPONSIBILITY OF THE PARTIES

7.1. The site administration, which has not fulfilled its obligations, is liable for losses incurred by the User in connection with the unlawful use of personal data, in accordance with the legislation of the Russian Federation, except as otherwise provided for in paragraphs. 5.2., 5.3. and 7.2. of this Privacy Policy.

7.2. In case of loss or disclosure of Confidential Information, the Site Administration is not responsible if this confidential information:

7.2.1. Became public domain before its loss or disclosure.

7.2.2. It was received from a third party before it was received by the Site Administration.

7.2.3. It was disclosed with the consent of the User.

8. SETTLEMENT OF DISPUTES

8.1. Before going to court with a claim for disputes arising from the relationship between the User and the Site Administration, it is mandatory to file a claim (a written proposal for a voluntary settlement of the dispute).

8.2. The recipient of the claim within 30 calendar days from the date of receipt of the claim shall notify the claimant in writing about the results of the consideration of the claim.

8.3. If an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

8.4. The current legislation of the Russian Federation applies to this Privacy Policy and the relationship between the User and the Site Administration.

9. ADDITIONAL CONDITIONS

9.1. The site administration has the right to make changes to this Privacy Policy without the consent of the User.

9.2. A new Privacy Policy takes effect from the moment it is posted on the Website of the Hotel MAXIM, unless otherwise provided by the new edition of the Privacy Policy.

9.3. Any suggestions or questions about this Privacy Policy should be reported to indicate the section of the site of the hotel “MAXIM”.

9.4. The current Privacy Policy is located on the page at hotel-maxim-chelny.ru.

Approved by order of the director of the hotel “MAXIM” number from.